FAQ

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Jumping Castles & Inflatable Water Slides FAQ

Process After Purchase

  • The process after purchasing a jumping castle is very easy and a reliable service.
  • We provide the fastest delivery times in Australia and provide you with a tracking number where you can see exactly where your package is and not be worried.
  • Jumpland also provide 12 months warranty with the purchase of any product making sure that your needs are catered for.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, and are different to the product purchased on the website or don’t perform as advertised. All our products come with a 12 month warranty on all manufacture including the blower.

Please note: that warranty is only valid for normal use and that our products have not been developed for rental or commercial use. Any tears or punctures not resulting from a manufacturing defect are not covered under this warranty.

Shipping

Shipping times are estimated between 2 and 7 days depending on the location.  Longer shipping times apply to regional and remote locations

We aim to ship all our jumping castle purchases within 24 hours of payment confirmation and send via Toll Ipec, Fastway and Northline couriers.

We do not ship over weekends and use couriers instead of post due to the product being bulky.

A signature is NOT always required on delivery, depending on the courier company and the size of the item.  Please let us know if it is NOT safe to leave the item at the premises via email on sales@jumpland.com.au or on the comment section on your order. The product will be left at the front door at your own risk.

Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Please note: items are not wrapped at the time of delivery.  If you require your item to be wrapped we can arrange this for an additional cost of $19. Please contact us on 1300 037 030 to arrange this.

Jumpland use a network of courier services to ensure that no matter if you are located in metropolitan or rural areas of Australia, we can find the best possible solution for your castle to reach you. All of our shipping is subsidised by our business to make sure that this great product is as affordable as possible. We use Toll Ipec and Fastway Couriers, as this provides an economical and comprehensive service. Exact shipping costs can be calculated in our shopping cart and added to your final checkout amount. Shipping times are varied dependent on your location.

Same Day Express Shipping Sydney Metro.

We do offer a express same day delivery service to Sydney metro.

Orders must be placed before 9am Monday to Friday.
Price: $35 in addition to standard shipping charges.

Contact us on 1300 037 030  for more information.

Frequently Asked Questions

What Warranty does Jumpland offer on its jumping castles and water slides?
Jumpland offers an exclusive 12 month warranty on the electric blower and on the stitching of the jumping castle and water slide. Any tears, punctures or damage to the stitching that are as a result of misuse are NOT covered under warranty.

Jumping Castles

How difficult is it to set up a jumping castle or water slide?
It’s very easy. It can be set up and inflated within minutes, with minimal fuss.

How durable are the jumping castles and water slides?
From our customer feedback they are very strong and durable. If manufactures recommendations are adhered to the jumping castles and water slides will give your family years of entertainment.

Jumping Castles For Sale

Can I use this castle or water slide for commercial use?
The Happy Hop jumping castle and waterslides are designed and manufactured for domestic use only.

Can I get in the castle with my children?
The Happy Hop jumping castle and waterslide range all come with a manufacturing specification panel. However, these specifications have tolerances built into them. An adult can get into a castle to supervise the children. The product is not designed for adult use.

Inflatable Water Slides

Will the inflatable water slide or castle fit back in its original box?
The jumping castle or water slide comes with a generous sized carry back to protect and store the product.

What sort of power do you need for the electric blower?
The electric blower plugs into a standard power point.

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