FAQ’s

Customer satisfaction is our number one priority at Jumpland and we work hard to ensure all our clients who buy a jumping castle from Jumpland walks away feeling that they have received a quality product, value for money and outstanding service.

All transactions are processed securely in Australian dollars and we ship all our bounce houses and inflatable water slides Australia-wide so no matter where you live, a Jumpland castle purchase will be with you in no time.

PAYMENT OPTIONS

Jumpland offer multiple payment options.

1. Pay in full
Securely pay online using either credit card, or Paypal. We also provide the option to make an EFT deposit or pay by credit card over the phone.

2. Layby
We offer 2 layby options;
Layby 3 – Pay a non-refundable 10% deposit online and then the remainder over 3 months.
Layby 6 –Pay a non-refundable 10% deposit online and then the remainder over 6 months.

* Please note laybys will not be held longer than 12 months

* Any lay bys not finalised within the 12 month period will be cancelled and any payments will be forfeited

3. Interest Free
Jumpland have teamed up with zipPay  offering you the option to by now and pay later. Need more information? click here

JUMPING CASTLES & INFLATABLE WATER SLIDES FAQ

Process After Purchase

  • The process after purchasing a jumping castle is very easy and a reliable service.
  • We provide the fastest delivery times in Australia and provide you with a tracking number where you can see exactly where your package is and not be worried.
  • Jumpland also provide 12 months warranty with the purchase of any product making sure that your needs are catered for.

REFUND POLICY

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, and are different to the product purchased on the website or don’t perform as advertised. All our products come with a 12 month warranty on all manufacture including the blower.

Please note: that warranty is only valid for normal use and that our products have not been developed for rental or commercial use. Any tears or punctures not resulting from a manufacturing defect are not covered under this warranty.

SHIPPING

Standard Shipping
Standard shipping times are estimated between 3 and 7 days depending on the location.  Longer shipping times apply to regional and remote locations.

Express Shipping
We do offer an express delivery service to Sydney, Brisbane and Melbourne metro areas for an extra $35. This option can be selected at checkout if you wish. Express shipping times are estimated between 1 and 3 days depending on location. Orders must be placed before 9am Monday to Friday.

We aim to ship all our jumping castle purchases within 24 hours of payment confirmation and send via Toll Ipec, Fastway and Northline couriers.

We do not ship over weekends and use couriers instead of post due to the product being bulky.

A signature is NOT always required on delivery, depending on the courier company and the size of the item.  Please let us know if it is NOT safe to leave the item at the premises via email on sales@jumpland.com.au or on the comment section on your order. The product will be left at the front door at your own risk.

Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Jumpland use a network of courier services to ensure that no matter if you are located in metropolitan or rural areas of Australia, we can find the best possible solution for your castle to reach you. All of our shipping is subsidised by our business to make sure that this great product is as affordable as possible. We use Toll Ipec and Fastway Couriers, as this provides an economical and comprehensive service. Exact shipping costs can be calculated in our shopping cart and added to your final checkout amount. Shipping times are varied dependent on your location.

WARRANTY

What Warranty does Jumpland offer on its jumping castles and water slides?
Jumpland offers an exclusive 12 month warranty on the electric blower and on the stitching of the jumping castle and water slide. Any tears, punctures or damage to the stitching that are as a result of misuse are NOT covered under warranty.

JUMPING CASTLES

How difficult is it to set up a jumping castle or water slide?
It’s very easy. It can be set up and inflated within minutes, with minimal fuss.

How durable are the jumping castles and water slides?
From our customer feedback they are very strong and durable. If manufactures recommendations are adhered to the jumping castles and water slides will give your family years of entertainment.

JUMPING CASTLES FOR SALE

Can I use this castle or water slide for commercial use?
The Happy Hop jumping castle and waterslides are designed and manufactured for domestic use only.

Can I get in the castle with my children?
The Happy Hop jumping castle and waterslide range all come with a manufacturing specification panel. However, these specifications have tolerances built into them. An adult can get into a castle to supervise the children. The product is not designed for adult use.

INFLATABLE WATER SLIDES

Will the inflatable water slide or castle fit back in its original box?
The jumping castle or water slide comes with a generous sized carry back to protect and store the product.

What sort of power do you need for the electric blower?
The electric blower plugs into a standard power point.

Little kids Jumping Castles offer multiple payment options.
1. Pay in full
Pay securely online using either credit card (Mastercard or Visa), or Paypal.
2. Interest Free
GET YOUR CASTLE TODAY! Little Kids Jumping Castles have teamed up with zipMoney to offer you 6 months interest FREE;
– NO Deposit
– 6 Months interest free terms
– Low monthly payments
– $1,500 credit
Select the Interest Free payment option when shopping. Process your order and instructions will be sent to you on how to complete the order.
3. Layby
We offer 2 layby options;
Layby 3 – Pay a 10% deposit online and then the remainder over 3 months.
Layby 6 – Pay a 10% deposit online and then the remainder over 6 months.
Once your order has been processed an email will be sent to with the layby terms & instructions.